Photos for replies: your price list and work photos in a chat in a few clicks

Available on every plan except Hub.

Where to find it

Open Knowledge in the left menu and go to the Images tab. Folders are at the top, the photo gallery below.

Folders here are the same as for your articles: one system for the whole knowledge base. The number on a folder shows how many photos it holds. All images shows the whole gallery.

How to upload photos

1. 1Open the folder you want the photos in (optional).
2. 2Click Upload images.
3. 3Drop the files into the window, or click it and pick them. You can add several at once.
4. 4In Display name, type a clear name, for example “Price list”. Every photo in this upload gets it; you can rename each one later.
5. 5Check Folder: the folder you had open is already set. You can also create a new one here.
6. 6Click Upload.

After the upload, the system works out what is in the photo by itself: its category and colours. The search above the gallery uses them.

How to edit a photo

Click a photo in the gallery. In Edit image you can:

• ·change the Title and Description;
• ·move the photo to another Folder;
• ·link the photo to Services from your catalog: the assistant sends it first when a client asks about one of those services;
• ·untick Active (visible to agent): the assistant stops using the photo, and the photo disappears from the gallery and from the chat’s photo window;
• ·Delete the photo.

Save keeps your changes.

To move or delete several photos at once, click Select above the gallery.

How to send a photo from a chat

1. 1Open the client’s chat in Chats.
2. 2In the message box, click the picture button Send photo from knowledge base.
3. 3In Knowledge base photos, find the photos with the search or pick a folder. The window shows up to 24 photos; use the search to find the rest.
4. 4Tick the photos, up to five at a time, and click Attach.
5. 5The photos land in your message. Add some text if you like, and send it.

How the assistant uses the photos

In chats, the assistant looks for matching photos in this tab by itself and attaches them when a client asks about a service. Photos linked to that service go first. The assistant only uses active photos. Photos are not sent during calls.

Tips

• ·Keep your price list as a separate picture and update it together with your prices: an old price list in a chat confuses clients.
• ·Give photos short, clear names: “Price list”, “Manicure examples”, “How to find us”. Your team and the search will find them faster.
• ·Sort photos into folders the same way as your articles: “Treatments and prices”, “About the salon”. In the chat’s photo window you can open the folder you need straight away.
• ·Link your work examples to services, so the assistant shows clients exactly those.

FAQ