AI Receptionist for Online Stores in Bilbao
Bilbao has roughly 85 active online stores and inbound tourist flow in English and French, with high season running year-round, peak May to October. A real share of inbound contact comes in outside the hours when the team can pick up. From Casco Viejo to Indautxu, the whole neighbourhood is covered with no inbound calls left unanswered.
Solwees answers calls and messages around the clock, handles English and French without a shift change, and writes every request straight into Stripe without anyone having to type.
Frequently asked questions
Which languages can Solwees handle for customers in Bilbao?
Solwees covers 50+ languages with automatic detection. In Bilbao most inbound tourism arrives speaking English and French, and the agent switches mid-call without losing context.
How does it integrate with Stripe?
Native: the request is written into Stripe with customer details, time, and service information. No double entry, no CSV export.
Does it work over WhatsApp too?
Yes. The same agent handles voice calls and WhatsApp messages with the same flow. For online stores in Bilbao, this matters most when the 10:00 to 14:00 and 17:00 to 21:00 rush hits and your team can not pick up. Every conversation is logged and visible from the dashboard.
How long does it take to go live for a online store in Bilbao?
Standard rollout: 48 hours from signup. That includes a local number, the connection to your system, custom voice, and a welcome script adapted to your business.
What about customers who do not show up?
Solwees sends a WhatsApp reminder 24 hours ahead and supports prepayment when you enable it. It is the highest-impact lever you can pull in the 10:00 to 14:00 and 17:00 to 21:00 window in Bilbao.
Why this matters in Bilbao
Industrial and fashion local D2C shipping to Europe; technical pre-sale questions. In Bilbao pressure peaks between 10:00 to 14:00 and 17:00 to 21:00: with the online store at capacity, a missed call is a missed customer. The practical outcome is the same for any online store in the area: customers who never get through because no one picks up, and empty slots in the highest-demand windows. Solwees closes that gap with a call answered in under a second and the details written into your system before the line drops.
How Solwees solves it
- 01Tier-1 handled (order status, returns, sizing) without human handoff.
- 02Webhook into your store to pull the calling customer's order history live.
- 03Abandoned cart recovered over WhatsApp with a discount you set yourself.
Integrations that matter in Bilbao
Shopify and WooCommerce. For a online store in Bilbao, every inbound call or message during 10:00 to 14:00 and 17:00 to 21:00 lands straight in your system. Solwees plugs into the tools the sector already runs, no migration required:
See all available integrations /product/integrations
Channels Solwees works across
One agent, one context, across every channel your customers already use.
Phone calls
WhatsApp
Instagram
Telegram
Email
Web chat
Viber
TikTokPricing
From €39 per month for a single-location online store. Includes call handling, WhatsApp, integration with Stripe, and English-language support. No contract.
Start free trialReady to stop losing customers in Bilbao?
Live in under 48 hours. No changes to your current systems, no team training.
Talk to Solwees