AI Receptionist for Restaurants in Madrid
Madrid has roughly 12,000 active restaurants and inbound tourist flow in English, French, Italian and Portuguese, with high season running year-round, peaks in spring and autumn. A real share of inbound contact comes in outside the hours when the team can pick up. From Salamanca to Malasaña, the whole neighbourhood is covered with no inbound calls left unanswered.
Solwees answers calls and messages around the clock, handles English, French, Italian and Portuguese without a shift change, and writes every request straight into SevenRooms or CoverManager without anyone having to type.
Frequently asked questions
Which languages can Solwees handle for customers in Madrid?
Solwees covers 50+ languages with automatic detection. In Madrid most inbound tourism arrives speaking English, French, Italian and Portuguese, and the agent switches mid-call without losing context.
How does it integrate with SevenRooms?
Native: the request is written into SevenRooms with customer details, time, and service information. No double entry, no CSV export.
Does it work over WhatsApp too?
Yes. The same agent handles voice calls and WhatsApp messages with the same flow. For restaurants in Madrid, this matters most when the 21:30 to 23:30 rush hits and your team can not pick up. Every conversation is logged and visible from the dashboard.
How long does it take to go live for a restaurant in Madrid?
Standard rollout: 48 hours from signup. That includes a local number, the connection to your system, custom voice, and a welcome script adapted to your business.
What about customers who do not show up?
Solwees sends a WhatsApp reminder 24 hours ahead and supports prepayment when you enable it. It is the highest-impact lever you can pull in the 21:30 to 23:30 window in Madrid.
Why this matters in Madrid
Sheer call volume in restaurants with full rooms Thursday to Saturday, front-of-house can not pick up every call. In Madrid pressure peaks between 21:30 to 23:30: with the restaurant at capacity, a missed call is a missed customer. The practical outcome is the same for any restaurant in the area: customers who never get through because no one picks up, and empty slots in the highest-demand windows. Solwees closes that gap with a call answered in under a second and the details written into your system before the line drops.
How Solwees solves it
- 01Calls outside opening hours go straight to the table, not to voicemail.
- 02Native integration with SevenRooms, CoverManager and Mozrest, no flow rewrite required.
- 03Automatic confirmations and no-show reminders over WhatsApp in the guest's language.
Integrations that matter in Madrid
SevenRooms, CoverManager and TheFork coexist with large groups like Grupo Larrumba and Grupo Cañas y Tapas. For a restaurant in Madrid, every inbound call or message during 21:30 to 23:30 lands straight in your system. Solwees plugs into the tools the sector already runs, no migration required:
See all available integrations /product/integrations
Pricing
From €39 per month for a single-location restaurant. Includes call handling, WhatsApp, integration with SevenRooms, CoverManager, Mozrest and OpenTable, and English-language support. No contract.
Start free trialReady to stop losing customers in Madrid?
Live in under 48 hours. No changes to your current systems, no team training.
Talk to Solwees