FaceStylist runs its booking flow on WhatsApp.
An independent beauty studio in Marbella with a small team and a Booksy-driven calendar. Solwees has handled 93% of all bookings since launch in February 2026, almost entirely through WhatsApp conversations.
Before Solwees
Reception time was consumed by booking inquiries during services. Color and treatment work meant the phone often went to voicemail. After-hours messages on WhatsApp piled up overnight, and follow-up the next morning was inconsistent. The team needed every hour at the chair, not at the front desk.
After Solwees
Solwees took over the inbound conversation flow. Clients book through WhatsApp directly into the connected calendar without staff intervention. Reception time stays focused on the client in the chair. Late-night messages get answered and booked while the studio is closed.
How Solwees fits the day-to-day
85% of all Solwees bookings come through WhatsApp. Clients send a request, get back availability and confirmation in the same chat.
15% of bookings are created outside business hours. Before Solwees, those messages waited until morning and many never converted.
Voice channel is enabled but rarely used. The salon's clientele prefers messaging, and Solwees handles that natively.
Solwees understands service durations and combinations (color, cut, treatments) and books the right time slot the first time.
Annualized run-rate
Projected from current pace, holding steady through year-end.
Combines tracked transaction data with projected averages on bookings missing recorded prices.
Numbers are based on real Solwees telemetry from the customer's first months. Projections assume current pace continues.
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