Notifications in the mobile app

In the app’s notification settings: Calls: «Manager call missed». Messages and conversations: «Mentions», «Reassigned to me», «AI handed off to me», «Customer asks for a human», «Customer added to waiting list». Team and digests: «Task due». Account: «New device login».

Quiet hours are off by default. Turn them on, set the times (22:00 to 08:00 to start with) and pick the days. With «Allow urgent» on, calls and mentions still come through.

Notifications go to every device you’re signed in on. On each device you can switch «Receive on this device» on or off, and set «Sound & vibration».

Not getting them? Check that notifications for Solwees are allowed in your phone’s settings, that «Receive on this device» is on, and that quiet hours aren’t active. Telegram alerts for the team are set in Settings > Notifications in the dashboard.