When a guest wants a human, Solwees gets one.
Solwees is an AI phone agent for service businesses that answers their calls. When a caller asks for a person in working hours, it rings your manager in the app or dashboard; if nobody accepts in 30 seconds, it says a manager will call back.
Ask for a manager and Solwees says it is connecting you, then brings a real person onto the call. If nobody is free, it keeps helping instead of dropping the line.
On request, instantly
A guest says “can I speak to a manager?” and Solwees hands the call to an available person without an awkward pause.
A clean handoff
Solwees tells the guest it is connecting them and passes the conversation so far, so the manager picks up with full context.
Never drops the call
If no manager is free, Solwees stays on the line, takes a message or books a callback instead of hanging up.
Every language
The handoff works in every language the agent speaks, with the right phrasing for each one.
Who uses it
Restaurants
A guest with a large-group request or a complaint asks for the manager. Solwees connects them straight away.
Salons and clinics
A sensitive question or a special request gets routed to the owner, not left to the agent.
Customer support
Tricky or high-value cases reach a human fast, while routine questions stay automated.
Questions about transferring a call to a person
Can an AI receptionist transfer a call to a real person?
Yes, in working hours. When the caller asks for a manager, Solwees says it is connecting them and keeps the caller on hold while your team is rung in the Solwees mobile app and in the web dashboard, with the reason on screen. Whoever accepts within 30 seconds joins the same call and talks to the caller directly.
What happens if no manager picks up a transferred call?
After 30 seconds without an answer Solwees comes back to the caller, apologises that the manager cannot take the call right now, says the request is passed on and the manager will call back, and offers to help in the meantime. The team gets an alert about the missed call: a push in the app, a message in Telegram if it is connected, and an SMS to the alert phone you set.
What does the AI phone agent do when a caller asks for a person outside working hours?
Outside working hours Solwees does not transfer the call, because nobody would answer it. It tells the caller that the request is passed on and that someone will call back during working hours, and it stays on the line for other questions. An SMS alert with the reason goes to the alert phone you set.
What do I need for Solwees to transfer calls to my staff?
A plan with phone answering, and the Solwees app on a manager’s phone with notifications on or the dashboard open in a browser. The assistant answers calls on the Studio plan, €249 a month per location with 100 call minutes included, as of October 2026. The app is free for iPhone and Android. Every call is saved with its recording and transcript.
Give guests a human the moment they ask.
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