Turns happy customers into reviews.
Solwees is an AI receptionist for service businesses that books clients and, after a visit, asks them in a messenger to rate it. A happy client gets your review link, an unhappy one is asked what went wrong, and your manager is alerted.
Post-visit ask
1-5 rating and a quick comment sent in the customer's language. Configurable delay (1 hour, 24 hours, 2 days).
Happy customers redirected
4 and 5-star ratings get a one-tap link to leave a public review on Google, Booksy, Fresha or your platform of choice.
Critical feedback flag
A low rating or angry comment lands in your manager's notifications immediately. You see complaints before they hit Google Reviews.
Recovery before public
Unhappy customers get a personal message from you before frustration becomes a 1-star review. Solwees flags the right ones to touch.
Where this moves the needle
Restaurants
Steady stream of fresh Google reviews from regulars who would have forgotten to leave one otherwise.
Salons & clinics
Booksy and Fresha ratings climb without your team chasing customers manually. Higher rating = more bookings from the platform.
Aesthetic & medical
Reputation matters more here than anywhere. Critical feedback caught privately, public reviews protected.
Questions about review requests
Can an AI receptionist ask clients for Google reviews automatically?
Yes. After a visit Solwees sends the client a message asking to rate the visit on a scale of 1 to 5 or 1 to 10. A client who gives a good rating gets the review link you set, for example to your page on Google Maps. You decide where good ratings start. The campaign stays off until you switch it on in the Marketing section. The Marketing module costs €19 a month per location on top of the plan, as of October 2026.
What happens when a client gives a low rating after a visit?
The client does not get the review link. Solwees asks what went wrong and saves the answer, which stays in the chat with that client. By default the manager gets a card in the Inbox and an alert in Telegram, if Telegram alerts are connected. You can also have the chat handed to the manager at once, or switch the alert off.
How does Solwees know that the visit took place?
From your booking system: the review request goes out only for a visit marked there as attended. Solwees reads this mark in Altegio, Booksy, Fresha, Treatwell, Wix Bookings, Bokadirekt and SevenRooms; in Bookio, Doctra and OpenTable it cannot read it yet, so nothing is sent. Without a booking system a visit counts as attended once its time and the extra wait you set have passed. By default the message goes out one to three hours after Solwees sees the mark, between 9:00 and 21:00 local time.
Where does the review link lead?
To the page you paste into the settings, usually your business page on Google Maps; there is one link for the business. In the product the field is called Google Maps link. A client who rates the visit well gets the link in the reply; in the mode that asks for a review straight away, every client gets it.
In which messenger does Solwees send the review request?
In the messenger where the client already chatted with you; if there was no chat, Solwees follows the channel order you set, with WhatsApp first by default. On Instagram, Messenger and Viber a message can go out only within 24 hours of the client’s last message. On WhatsApp through the official API the first message is a template that has to pass WhatsApp review. Requests go to clients whose booking Solwees knows: made by the assistant or, with Altegio, by your staff in Altegio.
Catch complaints before Google does.
Your reputation deserves a buffer. Solwees gives you the chance to fix a bad visit before it becomes public.
Try for free