Your team.In the loop.
The agent handles the routine and your team takes the rest. Roles, tasks and handoffs keep everyone on the right chats.
Handoffs that reach a person
Late arrivals, complaints and promises to check something go to your team at once, with the whole conversation attached and a task when one is needed.
Roles and permissions
Decide who can see and change what. Each teammate works with the tools their role allows.
Tasks with reminders
Call back, send an invoice, follow up. Reminders arrive in the app and in Telegram.
Voice messages from the inbox
Record a voice note right in the reply box, and edit or delete your own messages.
Chats go back to the agent
When a teammate steps away, the chat returns to the agent after the time you set.
Straight answers for owners
Yes. When a person writes in a chat, the agent steps back there until the chat returns to it.
See it on your own messages.
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