Phone calls, WhatsApp, Instagram, web chat, SMS and email — all in one stream. Solwees answers them all. Your team sees them all in one place. No switching between five apps to keep up.
Inbound and outbound calls transcribed in real time. Watch the conversation as it happens, take over with one tap.
Full Business API. Text, voice notes, images, documents. Outbound templates. Confirmed messaging health.
Direct messages from your Business account answered by the same agent that handles your phone.
Embedded widget on your site. Mobile and desktop. Same memory as every other channel.
For markets where WhatsApp isn't dominant. Reminders, confirmations, deposit links.
For longer requests, group bookings, special arrangements. Replies in the same thread.
A customer who books on WhatsApp, reschedules by call and asks a question on Instagram talks to one agent with one memory. Your team sees one thread.
Same phone number means same customer, no matter which channel they used last. Visit history follows the person, not the channel.
You don't need to decide which channel is for what. Solwees handles bookings, complaints, edge cases in whichever channel the customer prefers.
One inbox, one memory, every channel. Your team sees one customer thread, not three.
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