Active clients
Team, settings and billingUpdated 4 October 2026
Who counts as an active client, what happens at the limit, and the client packs.
An active client is a person the assistant talked to during the month, in any channel. One person is counted once, however many times and wherever they write.
Up to your plan’s limit the assistant answers. Up to 10% above it, it answers as usual. After that, new clients get a short automatic reply, and the clients already counted keep getting answers.
Need more? Add client packs, monthly, as many as you need: 200 for €39, 500 for €89, 1,000 for €149, 3,000 for €390, 5,000 for €575 and 10,000 for €1,000. Packs end with the month and don’t carry over. They are for Solo, Studio and Network.
If you built your own plan, there is no 10% margin: at the limit the assistant stops answering new clients. Enterprise has no limit.
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