Phone: a number for the assistant

ChannelsUpdated 19 October 2026Video 1:56On Studio, Network and Enterprise

Phone gives your assistant its own number. A client calls, and the assistant answers by voice, handles their questions and books their visit. You buy the number right in Solwees, once the applicant’s details are verified.

Where to find it

Open Settings, the Channels section, Phone. The Verification card is at the top of the page, with Active Numbers and the Purchase new number button below.

Buying a number is available during the free trial and on the Studio, Network and Enterprise plans. The Voice AI section with all calls is on the Studio, Network and Enterprise plans.

How to buy a number

Step	What to do
1. Verification	Click Start verification. Local rules only allow a number once the applicant is verified
2. Country and number type	Choose the country, the number type (for example, local or mobile) and the applicant: a company or an individual. Below, you see what the regulator asks for
3. Applicant details	Enter everything exactly as printed in your documents: the regulator compares them character by character. Use the address from your documents, a P.O. box won’t do
4. Documents	Attach the files: PDF, JPG or PNG up to 20 MB, one file per slot. One document can cover several requirements at once
5. Check and submit	Review the details, optionally say how the number will be used, and click Submit for review
6. Choose a number	Once approved, click Choose a number. Search by area code or digits, pick one and click Buy

If the chosen country and number type need no documents, the wizard says so on the first step, and you can buy the number right after you confirm.

While the application is under review, the card shows Application under review. If the regulator sends it back, the reasons appear on the card, and Fix and resubmit opens the wizard with your details already filled in.

Nothing suitable on sale? In the number picker, click Order through us and describe what you need. The order appears under Requested Numbers, and the number is usually connected within 2 to 5 business days.

Agent, recording and transcription

Your new number appears under Active Numbers. On the number’s card:

Control	What it does
Responding agent	Which agent answers this number’s calls. Only active agents are listed
Microphone icon	Turns call recording on this number on or off
Document icon	Turns transcription on or off. It is only available while recording is on: turn recording off, and transcription goes off with it

Where to see calls

Open the Voice AI section in the menu. It shows call stats and the list of all calls. Click a call to open the Call conversation with the whole conversation as text. If the call was recorded, you can play it in the Recording column.

How to test the assistant’s voice

Open the AI Agent section, then Agent Settings. In the test chat on the right, choose Voice and click Start voice session. More in the article “Test chat and call”.

Tips

Most decisions arrive within 1 to 3 business days. File the application before you need the number.
Enter the company name and address exactly as in your documents: the regulator compares them character by character.
Transcription can only be on while recording is on.
After buying, check that the right agent is selected on the number’s card.

FAQ

Do I have to change my salon’s main number?

No. The assistant’s number is a separate one. How to forward calls from your number to it is covered in “Call forwarding and your own number”.

How long does the document check take?

Usually 1 to 3 business days. Some countries need no check, and you can buy a number straight away.

What if my application is rejected?

The reasons are shown on the Verification card. Click Fix and resubmit: your details are kept, so you only correct what the regulator pointed out.

Why is the transcription icon greyed out?

Transcription works together with recording. Turn recording on first (the microphone icon).

Video transcript

Everything the narrator says. A time code plays the video from that moment.

A number for the assistant and where to buy it

Your assistant can have its own phone number. Clients call, and the assistant answers by voice and books their visit. You buy the number in Settings, under Channels, Phone. Verification is at the top, your numbers are below. Buying a number is available during the free trial and on the Studio, Network and Enterprise plans.

Applicant verification and documents

Local rules only allow a number once the applicant is verified. Click Start verification. Choose the country, the number type and the applicant: a company or an individual. Below, you see what the regulator asks for. Next, enter your details exactly as in your documents and attach the files: PDF, JPG or PNG up to 20 MB. On the last step, click Submit for review. Most decisions arrive within 1 to 3 business days.

Choosing and buying a number

Once it's approved, click Choose a number. Search by area code or digits and buy the one you like. If nothing suitable is on sale, click Order through us. The number is sourced and connected for you, usually within 2 to 5 business days.

Agent, recording and transcription

Your new number appears under Active Numbers. Choose which agent answers its calls. The icons on the right turn call recording and transcription on. Transcription can only be on while recording is on.

Calls and a voice test

All calls are in the Voice AI section. Click a call to read the whole conversation. You can hear the assistant before your clients do: in the agent's test chat, choose Voice mode. Done. Next, we'll set up call forwarding and connect your own number.