A booking didn’t appear in my booking system
TroubleshootingUpdated 4 October 2026
Where to look when a booking from a chat or call isn’t in your calendar.
The assistant writes the booking into your booking system during the conversation, not later. If your system refuses it, the chat appears in «Needs attention» as «Booking could not be made».
Check the integration in AI Assistant > App Directory. It shows «Connected», «Pending» or «Not Connected». If it is connected but bookings fail, open the card’s «Connection» tab and enter the access again: it may have expired.
Check that the booking system is linked to the assistant, and that the service and the specialist can be booked online in your system.
Still missing? Send the chat link and the time to support@solwees.ai and we will look at it.
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