They write in TikTok after a video. Solwees answers and books.
Solwees is an AI receptionist that answers the direct messages clients send you in TikTok: about a video they liked, a price, a free time. It books the visit in your booking system and passes the chat to your team when a person is needed.
Booked: Friday, 18:30, gel manicure with nail art
A message right after a video: Solwees names the service and the price and books the visit for Friday.
From a video to a booking
People find you in a video and write right away. The assistant answers while the interest is still there, at any hour.
When a client writes about a video, the assistant knows which one it is and answers about it.
- The video stands in the chat
- The answer names the service from the video
- Day and night
studio.demoStudio DemoReplied to your videoHow long does this design take?19:10SolweesAbout 75 minutes, gel manicure and art together. Shall I find you a time this week?19:10The assistant answers from your knowledge base: prices, how long a service takes, the address, how to pay.
- Answers from your knowledge base
- In the client’s language
The assistant finds free times in your booking system and books the visit in the same chat.
- Free times come from your booking system
- The booking is made in that system
- The supported systems are listed on the integrations page
When the client needs your team, the assistant says so and passes the chat on with a note.
- The team answers from the Solwees inbox
- A note tells them what the client wants
- The assistant stays silent while a person writes
Connect your TikTok account
TikTok is connected in the dashboard next to your other channels, and its messages come to the same inbox.
A business account
Connect the TikTok business account your clients write to.
The assistant you pick
Choose which assistant answers in TikTok, with its knowledge and its tone.
The same inbox
TikTok chats stand next to WhatsApp, Instagram and Telegram.
Settings › Channels
TikTok
- Press Connect TikTok and sign in to your business account.
- Allow Solwees to read and answer the messages.
- Pick the assistant that answers.
Your team answers from the same inbox
TikTok chats are in the Solwees inbox next to WhatsApp, Instagram and Telegram, with the assistant’s notes and the team’s replies.
One inbox
Each TikTok chat stands in the shared inbox and in the mobile app.
Take over by typing
A teammate writes, and the assistant stays silent until the chat is handed back.
Notes for the team
The assistant writes down what the client wants, so nobody asks twice.
Everything TikTok does in Solwees
The full list, group by group.
- Your TikTok business account
- The assistant picked when you connect
- Set up in the web dashboard
- Chats in the shared inbox
Before you start
Plan
TikTok is included in every plan. The plans are compared on the pricing page.
The account
A TikTok business account that clients can write to.
The client writes first
A chat starts when the client writes. Campaigns go through your other channels.
Questions about TikTok
Can an AI receptionist answer TikTok messages?
Yes. Solwees answers the direct messages clients send to your TikTok business account: questions about a video, prices, free times. It books the visit in your booking system and saves the chat in the shared inbox.
How do I connect TikTok to Solwees?
In the web dashboard open Settings, Channels, press Connect TikTok, sign in to your business account and pick the assistant that answers.
Does the assistant know which video the client writes about?
Yes. When a client writes about a video, the assistant sees which one and answers about the service in it.
Can my team reply to TikTok chats?
Yes. TikTok chats are in the shared inbox next to WhatsApp, Instagram and Telegram. A teammate starts writing and the assistant stays silent there.
Can Solwees message TikTok clients first?
No. A chat starts when the client writes. Reminders and campaigns go through your other channels, such as WhatsApp or Telegram.
Is TikTok included in my plan?
Yes, TikTok is included in every plan. The plans are compared on the pricing page.
Turn TikTok messages into bookings
Connect your TikTok account, pick the assistant, and the next message after a video gets an answer right away.