What is the best AI receptionist for dental and medical clinics?
Comparison Clinics Updated 9 min read By the Solwees team
The best AI receptionist for a dental or medical clinic depends on the practice system and the country. Viva AI and Arini are built for dental practices. Assort Health and Hello Patient serve medical groups with EHR integrations. Doctolib offers a phone assistant to practices on Doctolib in Germany. Solwees fits clinics outside the US whose patients write in WhatsApp; it does not state HIPAA compliance.
Key takeaways
- In the US, get a signed Business Associate Agreement first.[1] Viva AI, Hello Patient and Arini (on its blog) mention a BAA; Assort Health and Weave state HIPAA compliance.[2-5]
- Among the products built for clinics, only Viva AI publishes prices: $349, $899 and $1,199 a month.[2]
- Solwees is hosted in the EU, holds no SOC 2 or ISO 27001 certificate, does not state HIPAA compliance, and lists no dental system or EHR.[6, 7]
How we compared AI receptionists for clinics
AI receptionists for dental offices and medical clinics were compared on six criteria. The comparison is based on what each vendor publishes on its own site as of October 2026, not on hands-on testing. Compliance statements are quoted the way the vendor words them; this article does not verify them and is not legal advice.
- Booking into the practice system, with the systems named.
- After-hours calls.
- Reminders and recalls.
- Privacy and compliance: what the vendor states about itself.
- Languages the vendor lists.
- Price and its unit.
AI receptionists for clinics at a glance
Seven AI receptionists for clinics are compared in the table below: three for dental practices, two for medical groups, one tied to a European booking platform and one for service businesses in general. Systems are named the way each vendor names them.
| Product | Best for | Channels | Practice systems named | Starting price |
|---|---|---|---|---|
| Viva AI | Dental practices that want published prices | Phone, SMS, web chat, email[2] | Dentrix Ascend, CareStack, Cloud 9, Denticon and others[8] | $349 a month[2] |
| Arini | Dental practices from one office to a DSO | Phone, text, online scheduling | Dentrix, Eaglesoft, Open Dental, Denticon (named on its blog)[4] | Not public |
| Weave AI Receptionist | Practices already on Weave | Phone, text, website chat | Weave calendar; automatic booking for qualified dental systems only | Weave plans from $199 a month[9] |
| Assort Health | Specialty groups and health systems | Phone, text, email, web[5] | Epic, Oracle Health, athenahealth, NextGen, ModMed, Veradigm, eClinicalWorks[5] | Not public |
| Hello Patient | Multi-location medical groups | Phone, text, web chat[3] | athenahealth, eClinicalWorks, NextGen, ModMed, AdvancedMD, Veradigm[3] | Not public |
| Doctolib phone assistant | Practices on Doctolib in Germany | Phone | Doctolib calendar | Not public |
| Solwees | Clinics outside the US with patients in messengers | Phone, WhatsApp, Instagram, Telegram, Messenger, website chat, email | No dental system or EHR; books into Altegio or Doctra | Chats €99 a month; calls from €99 plus a €39 minute pack[10] |
The seven AI receptionists, one by one
Each AI receptionist below has a “best for” line tied to a real situation: a US dental office, a medical group with an EHR, a practice on Doctolib, a clinic whose patients write in messengers. Products built for clinics come first; the order is not a quality ranking.
Viva AI
- Best for
- Dental practices that want published prices and written HIPAA and SOC 2 statements.
Viva AI is an AI dental receptionist. Its site says it answers calls around the clock and books patients straight into the practice management system through direct integrations; it names Dentrix Ascend, CareStack, Cloud 9 and Denticon.[2, 8] It also answers texts, web chat and email, runs recall and reactivation campaigns and lists 100+ languages.[2]
Pros
- Published prices and a 30-day risk-free trial[2]
- Pricing
- Gold $349 a month with 4,000 credits, Platinum $899 with 7,000, Diamond $1,199 with 12,000; extra credits $0.08 to $0.10 each. October 2026.[2]
Weave AI Receptionist
- Best for
- Practices that already run phones and messaging on the Weave platform.
Weave AI Receptionist is built into the Weave communication platform for healthcare practices. Its page says it answers calls, texts and website chats around the clock and captures appointment requests for the team to schedule; automatic booking and rescheduling is listed for qualified dental practice systems only. As of October 2026 it is sold as early access.
Pros
- Works inside the phones, messaging and calendar of Weave
Cons
- Automatic booking only for qualified dental practice systems
- Language switching, payment collection and treatment follow-ups are marked coming soon
- Needs the Weave platform
- Pricing
- Weave plans start from $199 a month; the AI Receptionist has no separate published price. October 2026.[9]
Assort Health
- Best for
- Specialty groups and health systems with an EHR such as Epic or athenahealth.
Assort Health is an AI voice agent for healthcare. Its site lists appointment scheduling, triage, patient intake, after-hours coverage and proactive patient outreach. It says its agents work across voice, text, email and web, names Epic, Oracle Health, athenahealth, NextGen and eClinicalWorks among supported platforms, and states HIPAA compliance and SOC 2 Type II certification.[5]
Pros
- EHR integrations listed by name[5]
Cons
- Its pages do not list WhatsApp or the languages it speaks[5]
- Pricing
- Not public: the site offers a demo.
Hello Patient
- Best for
- Multi-location medical, dental and urgent care groups that want calls, texts and web chat tied to the EHR.
Hello Patient builds AI agents for patient conversations across voice, text and web chat. Its site lists scheduling around the clock, intake, recall campaigns and follow-up with no-shows, and shows athenahealth, eClinicalWorks, NextGen and ModMed among its integrations. It states HIPAA compliance, SOC 2 Type 2 certification and a BAA with every client.[3]
- Pricing
- Not public: the site offers a demo.[3]
Doctolib phone assistant
- Best for
- Medical practices in Germany that already keep their calendar in Doctolib.
The Doctolib AI phone assistant (KI-Telefonassistent) answers a practice phone line automatically and books appointments directly in the Doctolib calendar. Doctolib says the assistant meets all data protection requirements in health care, that data is processed on European servers and that calls are encrypted in transit.
Pros
- Books straight into the Doctolib calendar
- Reachable outside consultation hours
Cons
- A phone product: the page does not list messengers
- Pricing
- Not public: neither the product page nor the Doctolib price page gives a price for the phone assistant.
Solwees
- Best for
- Clinics outside the US whose patients write in WhatsApp, Instagram or Telegram as often as they call.
Solwees is an AI receptionist and booking software for service businesses. It answers a clinic phone line, WhatsApp, Instagram, Telegram, Messenger, website chat and email in 50+ languages and books appointments. For a clinic it books into Altegio or Doctra and writes chats into Bitrix24; other systems are on the integrations page or connected on request. A clinic without a supported system can take bookings into the Solwees calendar.
Pros
Cons
- Its security page does not state HIPAA compliance or mention a BAA: not a fit for US practices that handle protected health information[6]
- No dental practice management system or EHR is connected[7]
- The security page offers a data processing agreement on request to Enterprise clients; ask before sending patient data on a smaller plan[6]
- Pricing
- Chats: Solo €99 a month. Calls from €99 a month on Solo plus a pack of 100 minutes for €39 bought once, or €249 a month on Studio with 100 minutes every month. As of October 2026.[10]
What each vendor says about privacy and compliance
Privacy and compliance statements differ in strength, and a statement on a website is the start of the check, not the end. In the US, HIPAA lets a practice share patient data with a vendor only after a written business associate agreement.[1] In the EU the questions are where data is stored and what the data processing agreement says.
| Product | What the vendor states about itself |
|---|---|
| Viva AI | SOC 2 Type II certified; HIPAA compliant, with a BAA signed for every practice[2] |
| Arini | States HIPAA compliance with a signed BAA on its blog; its posts disagree on SOC 2 (one says Type II certified, a later one says it is being pursued); the product pages read mention neither. Ask for the BAA and the report[4] |
| Weave AI Receptionist | “Designed to meet and exceed the standards of HIPAA” |
| Assort Health | HIPAA compliant; SOC 2 Type II certified[5] |
| Hello Patient | HIPAA compliant; SOC 2 Type 2 certified; a BAA with every client[3] |
| Doctolib phone assistant | Meets all data protection requirements in health care; data processed on European servers; calls encrypted in transit |
| Solwees | Hosted in the EU (Frankfurt); holds no SOC 2 or ISO 27001 certificate; no HIPAA statement and no BAA[6] |
How to choose an AI receptionist for your clinic
Choose an AI receptionist for a clinic in this order: first the legal basis (a BAA in the US, a data processing agreement and data location in the EU), then the practice system it must write into, then the channels patients use, then price.
If you run a dental office in the US
Viva AI publishes its prices and its HIPAA and SOC 2 statements. Arini publishes no prices, and its compliance statements are on its blog, so ask for the BAA and the SOC 2 report.[2, 4] Both name the dental systems they write into; check yours. Solwees is not the right choice here.
If you run a medical group with an EHR
Assort Health and Hello Patient name the EHRs they work with, including athenahealth, eClinicalWorks, NextGen and ModMed, and both state HIPAA compliance and SOC 2 Type II certification.[3, 5] Neither publishes prices, so expect a sales process.
If your practice is in Germany and on Doctolib
The Doctolib phone assistant books into the calendar the practice already uses, and Doctolib says data is processed on European servers. It answers the phone only and suits practices that already work in Doctolib.
If patients write in WhatsApp and the clinic is outside the US
A clinic whose patients write in WhatsApp, Instagram or Telegram needs an assistant in those channels as well as on the phone. That is where Solwees fits, with booking into Altegio, Doctra or its own calendar. See its page for clinics and security page, and ask about a data processing agreement first.
Questions about AI receptionists for clinics
What does an AI receptionist do in a dental or medical clinic?
An AI receptionist in a clinic answers calls and messages when the front desk is busy or closed, books and moves appointments in the practice system, answers routine questions, sends reminders, and passes the conversation to staff when a request is outside its rules.
Is an AI receptionist HIPAA compliant?
It depends on the vendor. Viva AI and Hello Patient state HIPAA compliance with a BAA; Arini does so on its blog; Assort Health and Weave state HIPAA compliance; Solwees does not state HIPAA compliance.[2-6] A US practice should have the BAA signed before any patient data reaches the tool.[1]
Can an AI receptionist book into my practice management system or EHR?
Only if the vendor integrates with that system. Assort Health and Hello Patient name EHRs such as athenahealth, eClinicalWorks and NextGen.[3, 5] Viva AI names Dentrix Ascend, CareStack, Cloud 9 and Denticon; Arini names Dentrix, Eaglesoft, Open Dental and Denticon on its blog.[4, 8] Solwees connects to none of these.
How much does an AI receptionist for a clinic cost?
Viva AI publishes $349, $899 and $1,199 a month; Weave plans start from $199 a month without a separate price for the AI Receptionist.[2, 9] Solwees costs €99 a month for chats; calls from €99 a month on Solo plus a pack of 100 minutes for €39 bought once, or €249 a month on Studio with 100 minutes every month.[10] See the cost guide and pricing.
What should an AI receptionist not do in a clinic?
An AI receptionist should not give medical advice or judge on its own how urgent a symptom is. Vendors describe a handover instead: Arini escalates requests outside the rules the practice sets, Viva AI transfers to a staff member, the Doctolib assistant summarises complex requests for the team.[2] Write the emergency rules yourself and test them.
Sources (10)
All sources were accessed on .
- U.S. Department of Health and Human Services. Business Associates.
- Viva AI. Viva AI: AI dental receptionist.
- Hello Patient. Hello Patient: AI agents for patient conversations.
- Arini. Dentrix Integration Guide For AI Receptionist Solutions.
- Assort Health. Assort Health: voice AI agent for health systems.
- Solwees. Solwees security.
- Solwees. Solwees integrations.
- Viva AI. AI Dental Receptionist for DSOs.
- Weave. Weave pricing.
- Solwees. Solwees pricing.
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