Cancel your subscription
Team, settings and billingUpdated 4 October 2026
How to cancel, what happens to your data, and when a payment can be refunded.
Go to Settings > Billing > «Payment details» and press «Cancel subscription», then confirm in «Cancel subscription?». The cancellation takes effect at the end of the paid period, and the screen shows «Cancellation scheduled for» the date. You keep full access until then. A subscription with unpaid invoices can’t be cancelled until they are paid.
When the subscription ends, the assistant stops. Under our Service Agreement your data is kept for 60 days after the end, and an export of up to 5 GB is free during that time.
Payments are not refunded, except for a confirmed double charge, a service outage longer than 24 hours, or where the law requires it. A client pack you turn off is not refunded; its clients stay available until the end of the paid period.
Moving to a lower plan starts a new billing cycle at once. Questions about a specific bill: support@solwees.ai. The full terms are in the Privacy Policy and Service Agreement on our website.
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