What the assistant remembers about clients
AI assistant and knowledge baseUpdated 4 October 2026
The client card, the history from your booking system and how contacts are merged.
The assistant uses the client card: the name, the fields you keep there and the language of the last conversation.
For salons it also sees the client’s bookings from your booking system for the last 180 days and suggests the service and specialist they usually choose. Specialists who no longer work with you are skipped.
A client who writes from several channels is merged by phone automatically. Instagram and Telegram contacts are merged once their phone is known; otherwise use «Merge contact» in the chat.
«Visit history» on the card shows the visits and the average spend imported from your booking system. Groups such as frequent or big-spending clients are used in Marketing for reactivation messages.
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