Connect WhatsApp
ChannelsUpdated 4 October 2026
Two ways to connect your number, and what each one means for your team.
Open Settings > Channels > WhatsApp and press «Connect WhatsApp». There are two ways, on two tabs.
«OAuth Connection» moves your number to the WhatsApp Business Platform. The number then works through Solwees and no longer in the WhatsApp Business app.
«Coexistence» keeps the number in your WhatsApp Business app. The assistant answers, steps back when your staff reply from the app, and up to 180 days of history can be imported.
Messages the business starts after 24 hours of silence, such as reminders and broadcasts, need templates approved by Meta. Solwees creates them in your WhatsApp Business account from your texts in Marketing.
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