Knows your menu, your prices, your rules.
Solwees is an AI receptionist for service businesses that answers clients on calls and in chats from your own knowledge base: articles you write, uploaded files and a synced Google Sheet, plus the services and prices from your booking system.
Every question your team usually answers (menu items, allergens, opening hours, dress code, parking, group policy, what's vegan, what's available this season) Solwees handles automatically.
Trained on your stuff
Your menu PDF, your service list, your FAQ, your house rules. We pull it in once and the agent knows it from then on.
Answers in seconds
"What gluten-free options do you have for tonight?" Solwees pulls the answer from your menu in under a second. No host distracted from the floor.
Handles edge cases
Dietary restrictions, allergy warnings, late-arrival policy, dress code, parking instructions, accessibility info, kids menu, group sizes.
Updates without engineers
Change your menu, add a new service, update opening hours. Paste the new info into the admin panel. The agent picks it up instantly.
What this saves you
Restaurants
Hosts stop answering the same five questions (hours, address, dress code, parking, group policy) 30 times a shift. They focus on the floor.
Salons & clinics
Receptionists stop reciting service prices and durations from memory. Solwees quotes from your live service list every time.
Hotels & venues
Concierge-level answers in any language: dress code, room policies, parking validation, restaurant hours, local recommendations.
Questions about the knowledge base
What can I upload to teach an AI receptionist about my business?
Articles you write in the dashboard, files in PDF, DOCX or TXT up to 20 MB, and a Google Sheet or Google Doc that Solwees keeps in sync. There is a separate section for photos the assistant can send to clients. Services, prices and durations come from the booking system you connect, so you do not retype the price list. The supported booking systems are listed on the integrations page; others are connected on request.
How do I update what the AI receptionist knows?
Edit the article or replace the file, and the assistant answers from the new version in the conversations that follow. A connected Google Sheet is refreshed on a schedule or with the Sync now button. Articles can be added, edited and published from the mobile app too; files are uploaded in the web dashboard. The address and opening hours are kept in the business profile.
What does the assistant do when the answer is not in the knowledge base?
The assistant does not make an answer up. Solwees first searches the knowledge base and the list of services. If the answer is not there, it tells the client that a person will clarify it and passes the request to your team, who get an alert. The assistant keeps answering the client’s other questions. Prices and times are quoted only from the knowledge base and the booking system.
Is the knowledge base included in every Solwees plan?
The knowledge base comes with every plan that includes the assistant, starting with Solo at €99 a month per location as of October 2026, and it is open during the 7-day free trial. Hub, the shared inbox without the assistant, has no knowledge base. Articles can be shared by all assistants of a workspace or belong to one of them.
Stop answering the same five questions.
Upload your menu and house rules once. Solwees handles every "what time do you open?" forever.
Try for free