Assistant IA et base de connaissances
Le profil de l’entreprise, les règles de réservation, le transfert à un humain, la base de connaissances et les tests.
15 articles · 11 vidéos
Business profile: what the assistant knows about your companyHow to fill in your business profile in Solwees so the AI receptionist answers clients accurately: name, language, contacts, address, working hours and the assistant's persona.1:35
Custom rules and wordingHow to give the Solwees AI receptionist mandatory rules and wording: rules by moment, general rules and ready-made speaking styles for the key moments of a conversation.1:14
Persona and languages: how the assistant introduces itself and which languages it speaksHow to set the greeting language, allowed languages, name, job title, gender, tone of voice and closing lines of your Solwees AI receptionist in the Language and Assistant persona cards.1:22
Booking rules: how the assistant books your clientsHow to set up booking rules for the Solwees AI receptionist: who makes the appointment, which windows it offers, what it says about a deposit, 4 and 6 hands services and add-on offers.1:38
Handing over to a person: when the assistant calls in your teamHow the Solwees AI receptionist hands a conversation to your team: handover reasons in the business profile, the Client is waiting for an operator card, handing the chat back to AI and Telegram alerts.1:16
Conversation flow: what the assistant must do, and whenHow to set what the AI assistant in Solwees must do in a reply, and in which situation: the conversation flow diagram, a rule in plain words, a check with a client's message and ready-made cases from the library.1:36
Agents and the AI schedule: when the assistant replies to clientsHow to create an agent in Solwees, turn it on or off and set the working hours when the AI assistant replies to clients in each channel.1:31
Test chat and call: try the assistant before you go liveHow to try the Solwees AI receptionist before you go live: the test chat and the voice test in Agent Settings, the test client's number and the Start over button.1:09
Knowledge base: the articles and files your assistant answers fromHow to fill the Solwees knowledge base so your AI receptionist answers clients by your rules: folders, articles, uploading PDF, DOCX and TXT files, and linking an article to an agent.1:16
Google Sheets and Docs: the assistant answers from your fileHow to connect a Google Sheet or Google Doc to the Solwees knowledge base, so your AI receptionist answers clients from your price list, promotions and policies.1:10
Photos for replies: your price list and work photos in a chat in a few clicksHow to upload your price list, work examples and salon photos to Solwees and send them to clients right from the chat: the Images tab in the knowledge base, folders, and the knowledge base photo button in the message box.1:01- Les photos et fichiers envoyés par les clientsCe que l'assistant fait des images et des documents, et ce qu'il peut renvoyer.Guide écrit
- Les langues que parle l'assistantLes 38 langues, et comment choisir celles qu'utilise votre assistant.Guide écrit
- Changer de langue en cours de conversationL'assistant suit la langue du client, à l'écrit comme au téléphone.Guide écrit
- Ce que l'assistant retient de vos clientsLa fiche client, l'historique de votre logiciel de réservation et la fusion des contacts.Guide écrit
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