Centre d’aide Solwees
Des vidéos et des réponses pas à pas pour chaque partie de Solwees : l’assistant IA, les canaux, les chats, les clients, le marketing et les réglages.
Commencer ici
Quatre étapes d’un nouveau compte à un assistant qui répond aux clients et prend leurs rendez-vous.
Thèmes
Bien démarrer
Ce qu’est Solwees, la première configuration, les offres, l’essai gratuit et plusieurs établissements.
- Solwees in 2 minutes: a tour of the menu
- Sola: the setup assistant in Solwees
- Plans and free trial: what's included and how to choose
- Several locations or brands: workspaces
Assistant IA et base de connaissances
Le profil de l’entreprise, les règles de réservation, le transfert à un humain, la base de connaissances et les tests.
- Business profile: what the assistant knows about your company
- Custom rules and wording
- Persona and languages: how the assistant introduces itself and which languages it speaks
- Booking rules: how the assistant books your clients
Canaux
WhatsApp, Instagram, Telegram, le chat du site et un numéro de téléphone pour l’assistant.
- WhatsApp templates: messages approved by Meta
- Telegram: how to connect the assistant
- Website chat: how to set it up and install it
- Viber: how to connect your own number to the assistant
Chats
Une boîte pour tous les canaux : quand l’assistant répond, quand vous reprenez, réponses rapides et notes.
- Chats: every channel in one place
- AI or you: taking a chat over from the assistant and handing it back
- Needs attention: when a client is waiting for a person
- Quick replies and notes: what the chat input can do
Clients, affaires et tâches
La fiche client, l’import, la liste d’attente, le tableau des affaires, les pipelines et les tâches.
- Customers and the customer card
- Importing clients: from a CSV file or from your CRM
- Waiting list: the assistant offers a freed-up time by itself
- Deals: the board
Marketing et promotions
Rappels de rendez-vous, envois groupés, protection contre les blocages WhatsApp, prestations et promotions.
- Booking messages: reminder, confirmation, reschedule and cancellation
- Google Maps reviews: a rating after the visit and a review link
- Winning clients back: reactivation, call follow-up, greetings and programs
- Broadcasts: how to message clients in WhatsApp and Telegram
Appels, rapports et notifications
Enregistrements et transcriptions, rapports, résumés et notifications à l’équipe.
- Calls: history, recordings, transcripts and the assistant's calls
- Outbound campaigns: the assistant calls clients from your list
- Reports: bookings, money and how the assistant works
- Ads: which ads bring you clients
Intégrations
Systèmes de réservation, CRM, paiements et agendas auxquels Solwees se connecte.
- App Directory: connect your booking system, CRM and payments
- Bitrix24: client conversations in your Open Lines
- Kommo (amoCRM): how to connect it and what goes into the deal
- Restaurant bookings: connecting SevenRooms, OpenTable and CoverManager
Équipe, réglages et facturation
Membres et accès, réglages de l’espace, offres, minutes et factures.
- Team and access: add teammates and choose what they can do
- General settings: workspace name, time zone and report currency
- Billing and invoices: your plan, modules, invoices and cancelling
- Les clients actifs
Application mobile
Chats, appels de l’assistant et notifications sur votre téléphone.
Tous les articles · 2 articlesSécurité et données
Connexion à deux facteurs, sécurité du chat du site, RGPD et suppression des données.
- Security: two-factor authentication, attachments and allowed domains
- RGPD (GDPR)
- SOC 2 et ISO 27001
- Sous-traitants ultérieurs
Dépannage
Que vérifier si les réservations ne se synchronisent pas, si un appel est de mauvaise qualité ou si les notifications n’arrivent pas.
Tous les articles · 2 articlesTutoriels vidéo
Chaque vidéo montre un réglage à l’écran en une ou deux minutes, avec chapitres et transcription.
2:10Solwees in 2 minutes: a tour of the menu
1:03Sola: the setup assistant in Solwees
1:19Plans and free trial: what's included and how to choose
1:01Several locations or brands: workspaces
1:35Business profile: what the assistant knows about your company
1:14Custom rules and wording
1:22Persona and languages: how the assistant introduces itself and which languages it speaks
1:38Booking rules: how the assistant books your clients
1:16Handing over to a person: when the assistant calls in your team
1:36Conversation flow: what the assistant must do, and when
1:31Agents and the AI schedule: when the assistant replies to clients
1:09Test chat and call: try the assistant before you go live
1:16Knowledge base: the articles and files your assistant answers from
1:10Google Sheets and Docs: the assistant answers from your file
1:01Photos for replies: your price list and work photos in a chat in a few clicks
1:30WhatsApp templates: messages approved by Meta
1:31Telegram: how to connect the assistant
1:52Website chat: how to set it up and install it
1:11Viber: how to connect your own number to the assistant
1:56Phone: a number for the assistant
1:45Call forwarding and your own number
1:35Chats: every channel in one place
1:13AI or you: taking a chat over from the assistant and handing it back
1:14Needs attention: when a client is waiting for a person
1:23Quick replies and notes: what the chat input can do
1:25Close a chat, spam and blacklist
0:57Unsorted: how to triage new leads
1:17Chat side panel: everything about the client next to the conversation
1:19Customers and the customer card
0:57Importing clients: from a CSV file or from your CRM
0:54Waiting list: the assistant offers a freed-up time by itself
1:28Deals: the board
1:15The deal card: stage, fields, activities and chat in one place
1:27Pipelines and automation: stages, rules and who gets the deals
1:11Tasks: due dates, assignees and reminders
1:27Booking messages: reminder, confirmation, reschedule and cancellation
0:54Google Maps reviews: a rating after the visit and a review link
1:36Winning clients back: reactivation, call follow-up, greetings and programs
1:26Broadcasts: how to message clients in WhatsApp and Telegram
1:14Solwees Marketing AI: the assistant that prepares your campaigns
1:01Anti-ban protection: how Solwees keeps your WhatsApp number safe
1:29Services and promotions: the prices and offers your assistant quotes
1:11Calls: history, recordings, transcripts and the assistant's calls
1:43Outbound campaigns: the assistant calls clients from your list
1:38Reports: bookings, money and how the assistant works
1:14Ads: which ads bring you clients
1:08Conversation summaries, printing a report and a link to a report tab
1:12Team notifications: the feed and Telegram alerts
1:06App Directory: connect your booking system, CRM and payments
1:03Bitrix24: client conversations in your Open Lines
1:19Kommo (amoCRM): how to connect it and what goes into the deal
1:21Restaurant bookings: connecting SevenRooms, OpenTable and CoverManager
1:28Stripe prepayment: take a deposit when clients book
1:04Calendly and Cal.com: the assistant knows your clients' meetings
1:19Team and access: add teammates and choose what they can do
1:02General settings: workspace name, time zone and report currency
1:03Security: two-factor authentication, attachments and allowed domains
1:28Billing and invoices: your plan, modules, invoices and cancelling
Besoin d’aide ?
Demandez à Sola dans votre tableau de bord
Le bouton de l’assistant, dans le coin de chaque page du tableau de bord, connaît chaque réglage et vous montre où il se trouve.
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